Shipping Policy

Last updated: October 22, 2026

Thank you for shopping with Colbert Creative Designs! We are a small, family-owned business offering handmade jewelry, apparel, accessories, personalized gifts, and print-on-demand products.

We want you to have a clear understanding of how your order is prepared, shipped, and delivered.

1. Order Processing Times

Processing time is the time required to prepare your order before it ships. Processing time is separate from shipping transit time.

Handmade Jewelry

Our handmade jewelry is carefully assembled, inspected, and packaged by our family.

• Most ready-to-ship or quickly assembled jewelry orders are processed within 1–3 business days.

• Larger orders, personalized items, or periods of increased demand may require additional processing time.

• If an item requires additional time, we will communicate any significant changes to the expected processing schedule.

Other Handmade Products

Other handmade or personalized products generally require 2–5 business days for processing unless otherwise stated in the product description.

Print-on-Demand Products

Many of our T-shirts, sweatshirts, ornaments, and other printed products are made to order through our production partners, including Printify.

• Production typically takes 2–5 business days.

• Production times may vary by product, print provider, order volume, and seasonal demand.

• Orders may enter production shortly after purchase.

Business days exclude weekends and U.S. postal holidays.

2. Shipping Rates

Shipping charges are displayed at checkout before you complete your purchase.

Handmade Jewelry

Standard shipping for handmade jewelry within the United States is currently $4.95, as configured for eligible orders at checkout.

Print-on-Demand Products

Shipping charges vary depending on the product, production partner, delivery destination, and shipping method.

Some products may qualify for promotional or free shipping when specifically advertised.

The shipping charges shown at checkout are the charges applicable to your order.

3. Shipping and Estimated Delivery Times

Shipping transit time begins after your order has been processed and handed over to the shipping carrier.

Handmade Jewelry

Our standard U.S. shipping option currently provides an estimated transit time of 3–5 business days after shipment.

Combined with our typical 1–3-business-day processing time, customers should generally allow approximately 4–8 business days for handmade jewelry orders, excluding weekends and holidays.

Print-on-Demand Products

Shipping estimates vary by product, production partner, shipping method, and destination.

Available shipping methods and estimated transit times will be displayed at checkout when supported.

All processing and delivery times are estimates, not guaranteed arrival dates. Carrier disruptions, weather, holidays, production delays, and other circumstances may affect delivery.

4. Orders Containing Multiple Products

Colbert Creative Designs uses more than one fulfillment method.

Handmade products are prepared and shipped by our business, while print-on-demand products may ship directly from our production partners.

If your order contains multiple products:

• Items may arrive in separate packages.

• Products may ship on different dates.

• Separate tracking numbers may be provided.

• Shipping charges may be combined or calculated separately depending on the fulfillment locations and shipping profiles involved.

Any applicable shipping charges will be displayed before checkout is completed.

5. Shipping Destinations

We currently offer shipping within the United States for our handmade jewelry.

Shipping availability for other products depends on the fulfillment provider and the destinations enabled for those products.

If shipping is unavailable to your destination, checkout may prevent you from completing the order.

We do not guarantee international shipping unless that option is specifically available at checkout.

6. Tracking Your Order

When your order ships, you will receive a shipping confirmation email.

Tracking information will be included when supported by the shipping carrier or fulfillment provider.

Tracking updates may take up to 48 hours to appear after shipment.

For orders shipped in multiple packages, you may receive separate tracking information.

7. Shipping Delays

We work hard to process and ship orders within the estimated timeframes.

However, delivery delays may occur due to circumstances outside our reasonable control, including:

• Severe weather

• Holidays and increased shipping volume

• Carrier disruptions

• Production delays

• Incorrect or incomplete shipping information

• Other unexpected events

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate with you.

Your rights under applicable consumer protection laws remain unaffected.

8. Lost, Missing, or Damaged Packages

If your package is significantly delayed, missing, or arrives damaged, please contact us at colbertcreativedesigns@gmail.com.

Include your order number and a description of the issue. For damaged items, photographs of the product and packaging are helpful.

We will review the situation and, when appropriate, work with the shipping carrier or fulfillment partner to investigate.

If an order is confirmed lost or arrives damaged, we will arrange an appropriate resolution, which may include a replacement or refund, in accordance with our Return & Refund Policy and applicable law.

If tracking shows a package as delivered but you have not received it, please contact us so we can help investigate.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering accurate shipping information during checkout.

Please review your address carefully before submitting an order.

If you notice an error, contact us as soon as possible at colbertcreativedesigns@gmail.com.

We cannot guarantee that an address can be changed after an order enters production or has shipped.

If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply to resend it.

Any refund or other resolution will be handled in accordance with our Return & Refund Policy and applicable law.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Print-on-demand orders: Changes or cancellations may not be possible once production has started.

Handmade orders: We will make reasonable efforts to accommodate changes or cancellations before the order has been prepared or shipped.

We cannot guarantee that all cancellation requests can be accommodated.

If an order is canceled and a refund is due, it will be issued to the original payment method in accordance with our Return & Refund Policy and applicable law.

11. Contact Information

For questions about shipping, processing times, tracking, or delivery issues, please contact:

Colbert Creative Designs

Email: colbertcreativedesigns@gmail.com

We appreciate your support of our small family business!