Refund policy

Return & Refund Policy

Last updated: October 22, 2026

Thank you for shopping with Colbert Creative Designs! We are a small, family-owned business offering print-on-demand apparel, accessories, holiday gifts, handmade jewelry, and other handcrafted products.

Because our products are produced and fulfilled in different ways, please review our return and refund policies before placing your order.

1. Print-on-Demand Products

Many of our products, including T-shirts, sweatshirts, ornaments, and other printed merchandise, are made to order through our production partners, including Printify.

Because these products are produced specifically for each order, we do not accept returns or exchanges for changes of mind, incorrect sizing selections, or personal color preferences.

Please carefully review product descriptions, sizing charts, available colors, and personalization details before purchasing.

If your product arrives damaged, defective, misprinted, or different from what you ordered, please contact us so we can help resolve the issue.

2. Handmade Jewelry

Our handmade earrings and jewelry are carefully assembled, inspected, and packaged by our family.

For hygiene and safety reasons, we do not accept returns or exchanges on earrings due to changes of mind or personal preferences.

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery whenever possible.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

3. Other Handmade and Personalized Products

Our other handmade and personalized products are prepared specifically for each customer or produced in small quantities.

We generally do not accept returns or exchanges for changes of mind, customer-selected personalization, or personal preferences on custom-made products.

If an item arrives damaged, defective, or different from what you ordered, please contact us so we can review the issue and provide an appropriate resolution.

4. Damaged, Defective, or Incorrect Orders

We take pride in our products and want every customer to receive the items they ordered in good condition.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery whenever possible.

Email: colbertcreativedesigns@gmail.com

Please include:

Your order number
A brief description of the issue
Clear photographs of the affected product and packaging, if available

We will review your request and work toward an appropriate resolution, which may include a replacement or refund.

Customers will not be charged additional shipping for an approved replacement resulting from our error or a defective product.

The requested reporting timeframe does not limit any rights or remedies available under applicable law.

5. Returns and Exchanges

Because many of our products are made to order, personalized, or hygiene-sensitive, we generally do not accept returns or exchanges for changes of mind, incorrect sizes selected by the customer, or personal preferences on those products.

If you ordered the wrong size, color, or design, you may need to place a new order.

If we shipped an incorrect item or your product arrived damaged or defective, please contact us so we can resolve the issue.

Please do not return merchandise without contacting us first.

If a return is necessary and approved, we will provide instructions for returning the item.

For approved returns resulting from our error or a defective product, we will cover reasonable return shipping costs when a return is required.

We do not charge restocking fees for approved returns.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Print-on-Demand Orders

Print-on-demand orders may enter production shortly after purchase. Once production begins, changes or cancellations may no longer be possible.

Handmade and Personalized Orders

Handmade and personalized orders may be canceled before preparation or shipment, provided work has not progressed to a stage where cancellation is no longer practical.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that all orders can be canceled.

Any cancellation or refund rights required by applicable law will be honored.

7. Lost or Missing Packages

If your package is significantly delayed, missing, or marked delivered but cannot be located, please contact us.

We may ask you to verify your shipping address or check with your local delivery carrier.

We will review the situation and, when appropriate, work with the shipping carrier or production partner to investigate.

If an order is confirmed lost in transit, we will arrange an appropriate resolution, which may include a replacement or refund.

A package being marked as delivered does not automatically prevent us from reviewing a missing-package claim.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review your shipping address before submitting an order.

If you notice an error, contact us immediately at colbertcreativedesigns@gmail.com.

We cannot guarantee that an address can be changed once an order has entered production or shipped.

If a package is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the package.

Any applicable refund or consumer protection rights will be honored.

9. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used during checkout.

You will receive confirmation when your refund has been processed.

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

If you have questions about a refund, please contact us.

10. Consumer Protection Rights

Nothing in this policy limits or excludes any rights or remedies customers may have under applicable consumer protection laws.

This includes any applicable rights relating to defective products, incorrect merchandise, non-delivery, or products that do not match their descriptions.

11. Contact Us

For questions about returns, refunds, cancellations, damaged items, or order concerns, please contact:

Colbert Creative Designs